Connect policyholder onboarding, evidence and in-force review.

Relationship context

Start with the customer, policy and operating entities in scope

Configure the opening path around the proposed relationship, policy or product, relevant servicing entities and jurisdictions, and the firm’s documented risk-based process.

• New policyholder and existing-book journeys
• Product, entity and jurisdiction-specific branches
• A clear operational record before evidence requests begin

Review UK and EU workflow patterns

Connected parties

Keep policyholders, beneficiaries, trusts and representatives connected

Collect the information and evidence that applies to each participant while preserving their relationship to the policy, including the policyholder, life assured, beneficiary, premium payer, trustee, controller or authorised representative where relevant.

• Individual, trust and entity pathways
• Ownership, authority and relationship evidence
• One case view across relevant participants

See the customer evidence journey

Evidence and outreach

Turn evidence requirements into clear, trackable requests

Present the configured questions and evidence requests through a consistent customer journey, record what has been supplied and return missing, expired or inconsistent items to the right operational queue.

• Structured requests instead of email chains
• Visible completeness and follow-up status
• Reusable journeys for onboarding and remediation populations

Explore regulated client onboarding

Checks and exceptions

Connect provider-returned checks to the case that needs review

Bring configured identity, KYC, KYB or screening results into the workflow, preserve their source and route possible matches, discrepancies and incomplete evidence to trained reviewers with the relevant context attached.

• Provider-returned results remain attributable
• Queues show ownership, status and blockers
• Uncertain outcomes remain visible to people

Explore risk and evidence review

Review and approval

Retain the AML review without claiming the policy decision

Route the assembled case to the people authorised by the firm, record their decision and rationale, and preserve the evidence, exceptions and approvals that informed the review. Underwriting and policy decisions remain in the firm’s responsible systems and teams.

• Role-appropriate review and escalation
• Recorded rationale and unresolved conditions
• Clear boundary between AML workflow and policy decisions

Explore workflow orchestration

In-force review

Carry the retained record into remediation and recurring review

Initiate the configured review population when a scheduled review becomes due or a relevant change is supplied, request current information, manage exceptions and retain the refreshed outcome alongside the earlier history.

• Legacy-book remediation and periodic-review populations
• Policyholder outreach and evidence follow-up
• Portfolio visibility with case-level accountability

Explore periodic KYC review workflows

Inspect the evidence before a tailored workflow review

Use current product screens, published governance information and enterprise pricing scope to prepare a requirements-led evaluation. Confirm proposal-specific providers, integrations, data arrangements and assurance evidence with the Swootle team.

• Take the product tour — Inspect current demo-account screens across customer intake, review, approvals and reporting.
• Review security and governance — See published control boundaries, assurance status and the responsible-disclosure route.
• Understand enterprise pricing — Review commercial scope and the inputs needed for a representative workflow assessment.