AML operations and client lifecycle platform
Connect customer evidence, operational review and human decisions across the client lifecycle.
Swootle helps regulated financial-services firms replace fragmented onboarding, KYC/KYB, remediation and periodic-review work with configurable, auditable workflows for customers and internal teams.
Implementation boundary: Swootle orchestrates configured workflow steps, evidence and returned results. External providers perform their respective identity, KYC/KYB and screening checks; your authorised people retain risk judgement and approval. Exact providers, integrations, jurisdictions, data arrangements and implementation scope must be confirmed for each deployment.
How the workflow fits together
Model the operation
Start with the relationship, service and people responsible
Translate the way your firm onboards and reviews customers into a visible operating path. Define the relevant customer or entity population, the work each team owns and the point at which judgement or approval is required.
- Customer, policyholder, entity and connected-party context
- Operations, compliance and approval responsibilities
- A shared view of case status, ownership and blockers
Configure the path
Turn requirements into reusable workflow steps and branches
Configure questions, evidence requirements, routing rules, checks, review stages and approvals around different products, customer structures, risks and jurisdictions. Teams can adapt the operating path without reducing every case to one fixed checklist.
- Reusable workflows for different customer and entity types
- Conditional questions, evidence and review routes
- Defined exception, escalation and approval stages
Collect the evidence
Give customers a guided journey while teams retain operational visibility
Use a white-labelled portal to collect the information, documents and declarations that apply to the configured path. Internal teams can see what has arrived, what remains outstanding and when a precise follow-up request is needed.
- Individual, company, trust and ownership information
- Structured document and declaration requests
- Email and SMS follow-up within the same case journey
Review exceptions
Bring returned checks, missing evidence and higher-risk cases into the right queue
Connect external-provider results and submitted evidence to the next configured action. Route incomplete, inconsistent or higher-risk cases to trained reviewers with the relevant context instead of managing exceptions across inboxes and spreadsheets.
- Provider-returned verification and screening context
- Request-more-information and enhanced-review routes
- Human review for uncertain or higher-risk cases
Retain the decision
Keep evidence, actions, rationale and approval connected
Preserve the sequence of customer submissions, returned results, reviewer actions, escalations and approvals within the workflow record. Authorised people retain the final risk and approval decision, with the operational history available for later review.
- Case evidence and action history
- Reviewer rationale and authorised approval
- A retained operational record for audit and hand-off
Continue the lifecycle
Move from onboarding into remediation, periodic review and refresh
Use the earlier case record as context when a review becomes due or a relevant event is supplied. Initiate outreach, collect updated evidence, route new exceptions and retain the refreshed decision without rebuilding the customer journey from disconnected records.
- Periodic KYC and customer refresh workflows
- Backlog and remediation case queues
- A repeatable path from trigger to refreshed outcome
Evaluate the operating model
Map a representative operating model ยท Explore regulated onboarding