Connect complex client onboarding, source evidence and recurring review.

Relationship context

Start with the client, product and jurisdictions in scope

Configure the opening path around the relationship being proposed, the products and services involved, the relevant booking or operating entities and the firm’s documented risk-based process.

• Private individuals, families and connected parties
• Investment, pension, trust and corporate structures
• Product, service and jurisdiction-specific branches

Review UK and EU workflow patterns

Customer structures

Keep people, entities, trusts and authority connected

Collect the information and evidence that applies to each participant while preserving the relationships between beneficial owners, trustees, beneficiaries, controllers, representatives and the account or policy.

• Individual, entity and trust journeys
• Ownership, control and authority evidence
• One case view across related participants

See the customer evidence journey

Source evidence

Separate the wealth narrative from transaction-specific funds

Request source-of-wealth or source-of-funds information only when the firm’s applicable process requires it. Tie each request to the assertion being tested, the evidence supplied and the reviewer’s conclusion.

• Clear customer requests and evidence purpose
• Missing, inconsistent or insufficient evidence states
• Reviewer context instead of an undifferentiated document folder

Explore risk and evidence review

Checks and exceptions

Bring provider-returned context into the operational queue

Connect configured identity, KYC, KYB or screening steps to the case, then route possible matches, missing evidence and other exceptions to trained reviewers with the relevant context attached.

• Provider-returned results remain attributable
• Operational queues show ownership and blockers
• Uncertain outcomes stay visible to human reviewers

Explore workflow orchestration

Decision and approval

Retain the rationale behind the authorised decision

Route the assembled case to the people authorised by the firm, record the decision and rationale, and preserve the evidence, exceptions, approvals and hand-offs that formed the review history.

• Role-appropriate review and approval
• Recorded rationale and unresolved conditions
• Complete evidence and action history

Explore regulated client onboarding

Recurring review

Operate periodic reviews and remediation across the client book

Initiate the configured review population, request changed information and current evidence, manage exceptions and retain a refreshed decision without losing the earlier case history.

• Scheduled review and remediation populations
• Customer outreach and evidence follow-up
• Portfolio visibility with case-level accountability

Explore periodic KYC review workflows

Inspect the evidence before a tailored workflow review

Use current product screens, published governance information and enterprise pricing scope to prepare a requirements-led evaluation. Confirm proposal-specific providers, integrations, data arrangements and assurance evidence with the Swootle team.

• Evaluate KYC onboarding software — Use seven evaluation tests to prepare a representative onboarding workflow review.
• Take the product tour — Inspect current demo-account screens across customer intake, review, approvals and reporting.
• Review security and governance — See published control boundaries, assurance status and the responsible-disclosure route.
• Understand enterprise pricing — Review commercial scope and the inputs needed for a representative workflow assessment.